Two-Line Speakerphone
with Call Waiting Caller ID
User’s Guide
Please read this manual before
operating this product for the
first time.
TOCOM 16211370
Model 25202
Table of Contents
MAKING CALLS WITH THE HANDSET .................. 16
MAKING CALLS WITH THE SPEAKERPHONE .......... 16
MAKING CALLS WITH THE OPTIONAL HEADSET ... 16
RECEIVING CALLS WITH THE HANDSET ................ 17
RECEIVING CALLS WITH THE SPEAKERPHONE ....... 17
RECEIVING CALLS WITH THE OPTIONAL
IMPORTANT INFORMATION .....................2
EQUIPMENT APPROVAL INFORMATION .................. 2
INTERFERENCE INFORMATION ............................. 2
INTRODUCTION ....................................5
CONNECTIONS AND SETUP ....................6
BASE LAYOUT ................................................ 6
PARTS CHECKLIST ................................................ 7
TELEPHONE JACK REQUIREMENTS .......................... 7
INSTALLATION ................................................. 7
IMPORTANT INSTALLATION INFORMATION ................ 7
INSTALLING THE PHONE .................................... 8
DATA PORT ................................................. 10
PROGRAMMING THE TELEPHONE ........................11
DISPLAY LANGUAGE ........................................... 11
MANUALLY SETTING THE DATE AND TIME ............ 11
FLASH TIME ..................................................... 12
HOUR FORMAT ................................................. 12
CALL ALERT TONE ............................................ 13
LOCAL AREA CODE ........................................... 13
REGIONAL AREA CODES .................................... 14
DISPLAY CONTRAST ........................................... 14
VOICE MAIL ACCESS CODES ............................. 15
RESTORING THE DEFAULTS ................................. 15
TELEPHONE OPERATION ..................... 16
TELEPHONE OPERATION .................................. 16
HEADSET ..................................................... 17
SWITCHING BETWEEN THE SPEAKERPHONE,
HANDSET, AND HEADSET .............................. 17
PRE-DIALING TELEPHONE NUMBERS .................. 18
CALL TIMER ..................................................... 18
MUTE .............................................................. 18
HOLD ............................................................... 19
PLACING A CALL ON HOLD ................................... 19
RELEASING A CALL FROM HOLD ............................ 19
FLASH .............................................................. 19
REDIAL ............................................................. 19
VOLUME ........................................................... 19
RINGER VOLUME .................................................. 20
SPEAKERPHONE, HANDSET, AND
HEADSET VOLUME ................................................ 20
CONFERENCE .................................................... 20
DO NOT DISTURB ............................................. 20
VOICE MESSAGING ............................................21
CAUTION:
RISK OF ELECTRIC SHOCK
DO NOT OPEN
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
THE LIGHTNING
CAUTION: TO REDUCE THE
FLASH AND ARROW RISK OF ELECTRIC SHOCK, DO
HEAD WITHIN THE NOT REMOVE COVER (OR
WARNING:TO
WARNING SIGN
ALERTING YOU OF
IMPORTANT
BACK). NO USER
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSETHIS
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
PRODUCT TO RAIN
OR MOISTURE.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
3
Table of Contents
STORING A NAME AND NUMBER IN MEMORY ... 25
REVIEWING STORED NAMES & NUMBERS ......... 25
CHANGING A STORED NAME OR NUMBER ......... 26
STORING THE LAST NUMBER DIALED .................. 26
STORING A PAUSE ............................................ 26
STORING A FLASH ............................................. 26
DIALING A STORED NUMBER ............................. 27
CHAIN DIALING ................................................ 27
DELETING ALL DIRECTORY MEMORY .................. 28
OTHER INFORMATION ........................ 29
DISPLAY MESSAGES ...................................... 29
TROUBLESHOOTING GUIDE ............................... 29
GENERAL PRODUCT CARE ............................... 31
SERVICE ...................................................... 32
LIMITED WARRANTY ...................................... 33
ACCESSORY ORDER FORM ................. 37
CALLER ID ..................................... 22
CALLER ID (CID) ........................................ 22
SUMMARY SCREEN ........................................... 22
RECEIVING AND STORING CID RECORDS ............ 22
REVIEWING CID RECORDS ................................ 23
SAVING CID RECORDS TO MEMORY/PHONE
DIRECTORY MEMORY ................................... 23
DELETING A CID RECORD ................................. 23
DELETING ALL CID RECORDS............................ 23
DIALING BACK ................................................. 23
IF YOU PROGRAMMED YOUR LOCAL AREA
CODE IN THE SETUP MENU ................................... 23
IF YOU DID NOT PROGRAM YOUR LOCAL
AREA CODE IN THE SETUP MENU ......................... 24
CALL WAITING CALLER ID................................ 24
MEMORY ....................................... 25
DIRECT ACCESS MEMORY & DIRECTORY
MEMORY ................................................. 25
4
Introduction
CAUTION: When using telephone equipment, there are basic safety instructions that should
always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product
and save them for future reference.
Your Caller ID phone stores and displays specific information, provided by your local
telephone company, to subscribers of Caller ID or similar caller identification services.
Your Caller ID phone enables you to:
•
•
•
•
Identify callers before you answer the phone.
View the time and date of each incoming call.
Record up to 99 Caller ID messages sequentially.
Know who called while you were away.
To get the most from your new phone, we suggest that you take a few minutes right now
to read through this user's guide.
IMPORTANT: In order to use this unit, you must subscribe to either the standard Name/Number Caller
ID Service or Caller ID with Call Waiting Service. To know who is calling while you are on the phone, you
must subscribe to Caller ID with Call Waiting Service.
5
Connections and Setup
Base Layout
NEW CALL indicator
REVIEW button
EXIT button
SELECT/SAVE button
MEMORY buttons
DELETE button
INTERCOM/MEMORY LOG
INT
.
DIRECTORY
1
DIRECTORY button
MENU button
MEM.
INT.
2
3
MEM.
MENU
STORE
INT.
VOICE MAIL 1 button
VOICE MAIL 2 button
MEM.
INT.
4
5
MEM.
INT.
MEM.
INT.
DELETE
EXIT
SELECT/SAVE
DIAL
STORE button
DIAL button
6
7
NEW CALL
REVIEW
MEM.
INT.
MEM.
VOICE MAIL
VOICE MAIL
DND
1
INT.
8
9
MEM.
2
CONFER
INT.
ABC
DEF
1
2
3
MEM.
INT.
10
MEM.
GHI
JKL
MNO
4
7
5
6
INT
.
1
1
PAUSE
REDIAL
LINE
2
MEM.
INT.
12
13
PQRS
TUV
WXYZ
MEM.
8
9
CONFERENCE button
LINE 2 button
INT.
DND button
MEM.
VOLUME
FLASH
INT.
OPER
TONE
0
#
LINE 1
14
15
*
MEM.
INT.
MEM.
HANDSET
SPEAKER
MUTE
HOLD
PAUSE/REDIAL button
INT.
16
MEM.
LINE 1 button
VOLUME button
FLASH button
HEADSET button
HOLD button
MUTE button
SPEAKER button
6
Connections and Setup
Parts Checklist
Make sure your package includes the following items:
INTERCOM/MEMORY
LOG
I
N
T
.
DIRECTORY
1
MEM.
I
N
T
.
2
3
MEM.
MENU
STORE
I
N
T
.
MEM.
INT
.
4
5
MEM.
I
N
T
.
MEM.
I
N
T
.
DELETE
EXIT
SELECT/SAVE
DIAL
6
7
NEW CALL
REVIEW
MEM.
I
N
T
.
MEM.
VOICE MAIL
VOICE MAIL
DND
1
I
N
T
.
8
9
MEM.
2
CONFER
I
N
T
.
ABC
2
DEF
3
1
MEM.
I
N
T
.
10
MEM.
GHI
JKL
5
MNO
6
4
7
INT
.
P
AUSE
1
1
REDIAL
LINE
2
MEM.
I
N
T
.
12
13
PQRS
TUV
8
WXYZ
9
MEM.
I
N
T
.
MEM.
VOLUME
FLASH
INT
.
TONE
0
OPER
#
L
I
N
E
1
14
15
*
MEM.
INT
.
MEM.
HANDSET
SPEAKER
MUTE
HOLD
I
N
T
.
16
MEM.
Handset
Handset cord
Line cords
AC power converter
Base
Wall plate
Telephone Jack Requirements
To use this phone, you will need one RJ14C or
two RJ11C type modular phone jacks, which
might look like the one pictured here, installed in
your home/office.
Modular telephone
line jack
Installation
Important Installation Information
•
Never install telephone wiring during a
lightning storm.
•
Never touch uninsulated telephone wires or
terminals, unless the telephone line has been
disconnected at the network interface.
•
•
Use caution when installing or modifying
telephone lines.
Never install telephone jacks in wet
locations unless the jack is specifically
designed for wet locations.
7
Connections and Setup
Installing the Phone
1. Choose an area near an electrical outlet and
telephone wall jack. Your phone should be placed
on a level surface, such as a table top or desk.
2. Install 3 AA-size alkaline batteries (not included)
for back up power in the event of a power failure.
• Use a screwdriver to loosen and lift up the
battery compartment door located on the
bottom of the phone.
• Insert the batteries as shown on the diagram
inside the battery compartment.
• Snap the battery compartment door back into
place and tighten the screw.
NOTE: If the low battery icon appears in the display, you
need to replace the batteries. It is important that you
replace them as soon as possible to maintain unit
operation when electrical power is off. As a precaution,
you may want to write down any stored information you
do not want erased.
IMPORTANT: If you are not going to use the telephone for
more than 30 days, remove the batteries because they can
leak and damage the unit.
3. Connect the AC power converter to an
electrical outlet and the DC connector to the
back of the base.
CAUTION: Use only the ATLINKS USA 5-2495 power
converter that is compatible with this unit. Using
other power supplies may damage the unit.
4. Connect the telephone line cords:
8
Connections and Setup
4
6
3
5
If you have two telephone lines installed on a single jack, plug one end of
the straight telephone line cord into the jack marked LINE 1+2 on the
back of the base. Plug the other end into the 2-line wall jack.
If you have two separate telephone line jacks, plug one telephone
line cord into the jack marked LINE 1+2 and another cord into the
jack marked LINE 2. Plug the other end of each line cord into
separate wall jacks.
NOTE: To use two line, you must have two telephone lines with unique telephone
numbers. If you only have one telephone line, this phone will still operate, but
only as a single line telephone.
5. Connect the handset cord:
Plug one end of the coiled handset cord into the side of the base and
the other end into the jack on the handset, and place the handset in
the cradle.
6. Check for a dial tone. Lift the handset and listen for a dial tone. If
you hear a dial tone, the phone is properly installed.
9
Connections and Setup
Data Port
This phone has a DATA PORT jack to connect an auxiliary phone device,
such as a fax machine, computer modem, answering machine, or even a
cordless phone.
The DATA PORT switch on the back of the phone controls the DATA
PORT jack so you can choose line 1 or line 2.
Use the DATA PORT jack to hook up your fax machine, for example, and
then set the DATA PORT switch to 2 in order to receive faxes on the
phone number for line 2.
If you are talking to someone on line 2 and want them to fax
something to you, change the DATA PORT switch to 1 and give him the
phone number for line 1. Your fax machine can now receive calls on
line 1.
IMPORTANT: Be sure to switch the fax machine back to the normal line when you
are done because outside callers who do not know that you have multiple lines will
not be able to reach your fax machine if they dial the normal fax line.
10
Connections and Setup
Programming the Telephone
Display Language
You may set the display language to English, French, or Spanish. The default is English.
1. Press the MENU button. LANGUAGE is displayed
2. Press SELECT.
3. Use the REVIEW ꢀor ꢁbutton to select the language.
4. When finished, press SELECT to save. To start over, press EXIT to return to the
LANGUAGE menu and repeat step 2.
Manually Setting the Date and Time
NOTE: If you do not manually set the time and date, it is automatically set when you receive your first
Caller ID call. The unit resets the hour and minute each time a call is received.
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁbutton to scroll to TIME & DATE.
3. Press SELECT.
4. Use the REVIEW ꢀor ꢁbutton to scroll to the desired hour.
5. Press SELECT to save. The cursor moves to the minute field.
6. Use the REVIEW ꢀor ꢁbutton to select the minute.
7. Press SELECT to save. The cursor moves to the month field.
8. Use the REVIEW ꢀor ꢁbutton to select the month.
9. Press SELECT to save. The cursor moves to the date field.
10. Use the REVIEW ꢀor ꢁbutton to select the date.
11. Press SELECT to save. To start over, press EXIT to return to the TIME & DATE menu.
11
Connections and Setup
Flash Time
Depending on the services you have with the phone company, you may need to adjust the
flash timing. It can be set from 100ms or 600ms. The default is 600ms.
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁto scroll to PHONE OPTIONS.
3. Press SELECT.
4. Use the REVIEW ꢀor ꢁto scroll to FLASH TIME.
5. Press SELECT.
6. Use the REVIEW ꢀor ꢁto scroll to the desired setting.
7. Press SELECT to save. To start over, press EXIT to return to the FLASH TIME menu.
Hour Format
You can set the clock for either 12-hour or 24-hour (military) format. The default is 12 hour.
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁto scroll to PHONE OPTIONS.
3. Press SELECT.
4. Use the REVIEW ꢀor ꢁto scroll to HOUR FORMAT.
5. Press SELECT. To start over, press EXIT to return to the PHONE OPTIONS menu.
6. Use the REVIEW ꢀor ꢁto scroll between 12 HOUR and 24 HOUR.
7. Press SELECT to save. To start over, press EXIT to return to the HOUR FORMAT menu.
12
Connections and Setup
Call Alert Tone
When the call alert tone is turned ON, you hear a call alert tone when you are on the
phone and you receive a call on the other line. If you prefer to have incoming calls not
interrupt or disturb your ongoing conversation, set the Call Alert Tone to OFF. The default
is ON.
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁbutton to scroll to PHONE OPTIONS.
3. Press SELECT button.
4. Use the REVIEW ꢀor ꢁbutton to scroll to CALL ALERT.
5. Press SELECT button.
6. Use the REVIEW ꢀor ꢁbutton to scroll to ON or OFF.
7. Press SELECT to save. To start over, press EXIT to return to the CALL ALERT menu.
Local Area Code
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁbutton to scroll to AREA CODE.
3. Press SELECT. ENTER DIGIT is displayed.
4. Use the touch-tone pad to enter your area code.
NOTE: If you make a mistake, press DELETE to clear all three digits and re-enter the area code.
5. When finished, press SELECT to save. To start over, press EXIT to return to the AREA
CODE menu and repeat step 3.
13
Connections and Setup
Regional Area Codes
Depending on your area, you may need to set regional area codes. These are needed in
order for the phone to determine the number format to display when a valid CID signal is
received. Calls received that match any of the regional area codes display as 10 digits. If
the number is not displayed correctly, the phone may not be able to dial back the number.
You can store up to 6 regional area codes.
You may need to use this feature if you have:
• Multiple area codes
• Overlapping area codes
• Areas that require 10-digit dialing.
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁbutton to scroll to REGION CODE.
3. Press SELECT.
4. Use the REVIEW ꢀor ꢁto scroll to desired code #.
5. Press SELECT.
6. Use the touch-tone pad to enter the code. Press DELETE to clear and re-enter all
three digits.
7. When finished, press SELECT to save and return to CODE # x.
Display Contrast
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁto scroll to CONTRAST.
3. Press SELECT. “------” is displayed to show the current contrast level.
4. Use the REVIEW ꢀor ꢁto increase or decrease the display contrast.
5. When finished, press SELECT to save. To start over, press EXIT to return to the
CONTRAST menu and repeat step 3.
14
Connections and Setup
Voice Mail Access Codes
You can program a voice mail access code for each telephone line for quick access to your
voice mail.
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁbutton to scroll to VM CODE.
3. Press SELECT.
4. Use the REVIEW ꢀor ꢁbutton to scroll between L1 VM CODE and L2 VM CODE.
5. Press SELECT.
6. Use the touch-tone pad to enter your voice mail access phone number.
• Use the REVIEW ꢀor ꢁbutton to move the cursor in the display.
• Use the DELETE button to erase a mistake and re-enter the correct digit.
7. Press SELECT to save. To start over, press EXIT to return to Lx VM CODE menu.
Restoring the Defaults
This feature allows you to reset all the menu settings to the original default settings.
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁto scroll to RESTORE SET.
3. Press SELECT.
4. Use the REVIEW ꢀor ꢁto scroll to YES.
5. Press SELECT to save. To start over, press EXIT to return to the RESTORE SET menu.
15
Telephone Operation
Telephone Operation
Making Calls with the Handset
1. Pick up the handset and the phone automatically selects an open line.
2. Wait for a dial tone.
3. Dial a phone number.
4. Hang up the handset when finished.
Making Calls with the Speakerphone
1. Press the SPEAKER button and the phone automatically selects an open line.
2. Wait for a dial tone.
3. Dial a phone number.
4. Press SPEAKER when finished.
Making Calls with the Optional Headset
1. Connect a headset to the HEADSET jack on the side of the base.
2. Adjust the headset to rest comfortably on top of your head and over your ear.
3. Move the microphone to approximately 2 to 3 inches from your mouth.
4. Press the HEADSET button, and the phone automatically selects an open line.
5. Wait for a dial tone.
6. Dial a phone number.
7. Press HEADSET when finished.
NOTE: To converse using the headset, the handset must be placed in the cradle.
16
Telephone Operation
Receiving Calls with the Handset
When the phone rings, the corresponding line’s indicator flashes rapidly.
1. Pick up the handset (your phone automatically selects the ringing line).
2. When you are finished, hang up the handset.
Receiving Calls with the Speakerphone
When the phone rings, the corresponding line’s indicator flashes rapidly.
1. Press the SPEAKER button. The speakerphone turns on and automatically selects a line.
2. When you are finished, press SPEAKER.
Receiving Calls with the Optional Headset
When the phone rings, the corresponding line’s indicator flashes rapidly.
1. Press the HEADSET button, and the phone automatically selects the line using
the headset.
2. When you are finished, press HEADSET.
NOTE: Whether you are making or receiving a call, the caller is disconnected if you press another line
without putting the call on hold first.
NOTE: To converse using the headset, the handset must be placed in the cradle.
Switching Between the Speakerphone, Handset, and Headset
To switch to the speakerphone, press SPEAKER. The speakerphone indicator turns on.
To switch to the handset, pick up the handset. The speakerphone or headset turns off.
To switch to the headset, press HEADSET. The headset indicator turns on. Place the
handset in the cradle.
17
Telephone Operation
Pre-Dialing Telephone Numbers
Pre-dialing lets you to enter , check , and edit a telephone number before engaging the
line. There are several ways to pre-dial a telephone number:
• Manually enter the telephone number, or
• Press one of the 16 memory location buttons, or
• Press DIRECTORY, followed by the REVIEW ꢀor ꢁbutton to search the phone book
memory.
• Press the REVIEW ꢀor ꢁbuttons to scroll the CID memory, or
• Press the REDIAL button.
Then -
1. Press the DIAL button. The phone automatically selects a line and turns on the
speakerphone.
2. Dial the number showing in the display.
Call Timer
During a phone conversation, a built-in call timer displays the length of the call in
minutes and seconds. When the call is finished, total time shows in the display for about
10 seconds. A call is timed even while it is on hold.
Mute
To have a private, off-line conversation, use the MUTE feature. The party on the telephone
line cannot hear you. A conversation can be muted during speakerphone, handset, or
headset use.
1. Press MUTE. The mute indicator turns on.
2. Press MUTE to cancel and return to your phone conversation
NOTE: Switching from speakerphone to handset or headset cancels mute.
18
Telephone Operation
Hold
Placing a Call on Hold
1. Press HOLD. The indicator for the line on hold flashes green.
2. Hang up or press another line button.
Releasing a Call from Hold
Press the line button for the call on hold. The phone automatically goes into
speakerphone mode.
NOTE: If you want to change modes, lift the handset to switch to the handset, or press the HEADSET
button to use the headset.
Flash
Use the FLASH button to activate custom calling services such as Call Waiting, which is
available through your local telephone company.
Redial
To quickly redial the last number you dialed (up to 32 digits):
1. Pick up the handset, or press SPEAKER or HEADSET.
2. The line is selected automatically.
3. Wait for a dial tone.
4. Press REDIAL.
Volume
The ringer, speaker, and handset/headset volumes can be set independently. Your
telephone is preset but may be set to individual taste. To return to the default settings,
press both the VOLUME ꢂor ꢃbuttons simultaneously.
19
Telephone Operation
Ringer Volume
While the handset is on the cradle tap the VOLUME ꢂor ꢃbutton to increase or
decrease the ringer loudness. The phone generates a sample ring at the selected setting.
Speakerphone, Handset, and Headset Volume
While using the phone press the VOLUME ꢂor ꢃbuttons to set the volume to a
comfortable level The phone stores the setting when you release the button.
Conference
This feature lets you connect two calls to make a conference call.
To connect with two calls:
1. Press any line button. If you already have someone on the line, skip to step 2.
2. Press HOLD.
3. Press the another line button to answer or make a second call
4. When the second call connects, press CONFER.
To disconnect one line, press the line button for the party you want to continue talking
with and the other party is automatically disconnected.
To disconnect both lines, hang up the handset or press SPEAKER if you are using the
speakerphone or press HEADSET if you are using the headset.
To keep both parties on-line but talk to one party:
1. Press the HOLD button to place both lines on hold.
2. To talk with one caller, press the corresponding line button. The other line
remains on hold.
3. To resume the conference call with both lines, press CONFER.
Do Not Disturb
This feature disables an incoming call ring, within the time duration you selected. You can
program the do not disturb duration.
1. While the handset is on the cradle, press DND button. The DND indicator flashes.
20
Telephone Operation
2. Use the REVIEW ꢀor ꢁbutton to select the duration. You may choose from 15
minutes, 30 minutes, 45 minutes, 1 hour, or 2 hours and increase the duration by 1
hour intervals up to 24 hours.
3. Press the SELECT button to save your selection.
4. When the Do Not Disturb function is on, the DND indicator flashes. To turn off Do Not
Disturb, press the DND button.
NOTE: When Do Not Disturb is On, you will still receive a ringing line indication, CID information, and
New Call indicators.
Voice Messaging
Provided your phone company offers voice messaging service and you subscribe to it, the
VOICE MAIL indicator on the base flashes to indicate a message is waiting. It stops
flashing after the message is reviewed.
IMPORTANT: You must have the voice mail access code programmed for this feature to work. See
“Voice Mail Access Codes.”
1. Pick up the handset, or press HEADSET or SPEAKER.
2. Press VOICE MAIL 1 for line 1 voicemail or VOICE MAIL 2 for line 2 voicemail.
3. The unit auto dials the pre-programmed voice mail access number/code so you can
access the voice mail stored at the phone company.
The user can also review the access number first before dialing.
1. Press VOICE MAIL 1 for line 1 voicemail or VOICE MAIL 2 for line 2 voicemail.
2. The number shows in the display.
3. Pick up the handset, press HEADSET, or press SPEAKER.
4. The unit auto dials the pre-programmed voice mail access number so you can access
the voice mail stored at the phone company.
21
Caller ID
Caller ID (CID)
Summary Screen
The summary screen shows the current time, current date and number of new calls to be
reviewed. It is displayed until any button is pressed. Within 10 seconds of receiving a new
call, the new caller information is displayed and the green NEW CALL indicator turns on.
Battery Indicator
Time
Date
12:43 AM
12/31
Number of New calls
29 NEW CALLS
NOTE: The number of new calls is displayed until all new calls have been reviewed.
Receiving and Storing CID Records
This unit receives and displays information transmitted by your local phone company. This
information can include the phone number, date, and time; or the name, phone number,
date, and time. The unit stores up to 99 call records for later review. When the call log is
full, a new call automatically replaces the oldest call. NEW appears in the display for calls
received that have not been reviewed.
CID phone number
10:42 AM 12/30NEW
CALL#
21
327-555-2325
JOHN SMITH
CID name
22
Caller ID
Reviewing CID Records
•
Press the REVIEW ꢀor ꢁto scroll the call records.
NOTE: When you scroll to the start/end of the list, START /END appears in the display.
Saving CID Records to Memory/Phone Directory Memory
1. While a name and telephone number shows in the display, press SELECT if you want to
edit the information. Then follow the steps in the Storing a Name and Number in
Memory section to edit and store the record.
2. If you do not need to edit the name or number, press the STORE button followed by
the MEMORY button, or press the DIRECTORY button to save the information in the
Phone Directory memory.
Deleting a CID Record
To delete the record showing in the display, press the DELETE button once.
Deleting All CID Records
This feature allows you to clear all CID records at once.
1. While viewing the CID record, press and hold the DELETE button for two seconds.
DELETE ALL? shows in the display.
2. Press the DELETE button again to confirm.
Dialing Back
When reviewing CID records, you can dial back the numbers showing on the display.
If You Programmed Your Local Area Code in the Setup Menu
1. Press the REVIEW ꢀor ꢁbutton to scroll to the number you want to dial.
2. Press the DIAL button. If you see a number with 7 digits (i.e. 555-1234), then the call
was received from within your area code. However, this does not guarantee the call is
a local call. If you see a number with 11 digits (i.e. 1-234-555-1234), then the call
received was not from your area code. If the viewing number is not a Direct Dial
Number provided by the phone company, the unit displays ꢀꢁ TO ADJUST.
23
Caller ID
3. To adjust the phone number format, use the REVIEW ꢀor ꢁbutton For instance, a
7-digit local number sometimes cannot be dialed because it requires a 10-digit or 11-
digit format. Use the REVIEW ꢀor ꢁbutton to scroll through 7, 10, and 11-digit
numbers.
7-digits: 7-digit telephone number (i.e. 555-5555)
10-digits: 3-digit area code + 7-digit telephone number (i.e. 425-555-5555)
11-digits: long distance code 1 + 3-digit area code + 7-digit telephone number
(i.e. 1-425-555-5555)
4. To dial the displayed number, pick up the handset or press DIAL again.
If You Did Not Program Your Local Area Code in the Setup Menu
1. Press the REVIEW ꢀor ꢁbutton to display the number you want to dial. You will
only see 10-digit numbers (i.e. 234-555-1234).
2. Press DIAL to dial back. You may adjust the number format if ꢀꢁTO ADJUST shows
in the display.
Call Waiting Caller ID
This feature lets you see (in the display) who is calling when you are on the phone and
hear the call waiting tone in the receiver. The caller identification information appears in
the display after you hear the tone.
IMPORTANT: In order to use this unit, you must subscribe to either the standard Name/Number Caller
ID Service or Caller ID with Call Waiting Service. To know who is calling while you are on the phone, you
must subscribe to Caller ID with Call Waiting Service.
24
Memory
Direct Access Memory & Directory Memory
Storing a Name and Number in Memory
1. Press the STORE button. ENTER NUMBER shows in the display.
2. Use the touch-tone pad to enter the number you want to store (up to 32 digits).
NOTE: If you make a mistake, use the ꢀꢁbutton to position the cursor and press DELETE to erase an
incorrect digit OR directly input another digit to replace the incorrect digit.
3. Press the SELECT button.
4. Use the touch-tone pad to enter a name (up to 21 characters). More than one letter is
stored in each of the number keys. For example, to enter Bill Smith, press the 2 key
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times
for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to
insert a space between the first and last name. Press the 7 key 4 times for the letter S;
press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the
8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake, press DELETE to erase an incorrect letter and re-enter the correct letter.
5. Press the STORE button. LOCATION? shows in the display.
6. Enter the memory location :
• Press the DIRECTORY button to save the record in Directory Memory
OR
• Press a MEMORY button to save the record in Direct Access Memory.
7. For future reference, write the name or number of the parties stored in each location
on the corresponding spaces on the memory index card.
Reviewing Stored Names & Numbers
1. Press the DIRECTORY button.
2. Use the REVIEW ꢀor ꢁbutton to review the records stored in Directory Memory.
OR
25
Memory
1. Press a MEMORY button to review the record stored in Direct Access Memory.
Changing a Stored Name or Number
1. Press DIRECTORY.
2 . Use the REVIEW ꢀor ꢁbutton to scroll to the desired memory.
3. Press SELECT and edit the content according to the steps in the Storing a Name &
Number in Memory section.
OR
1. Press a MEMORY location button.
2. Press SELECT and edit the content according to the steps in the Storing a Name and
Number in Memory section.
Storing the Last Number Dialed
To quickly and easily store the last number dialed.
1. Press the REDIAL/PAUSE button to view the last number dialed.
2. Press SELECT if you want to edit the number, otherwise press STORE.
3. Follow the steps in the Storing a Name and Number in Memory section to store
the number.
Storing a Pause
Use the PAUSE button to insert a pause when a delay is needed in the dialing sequence
(for example, when you must dial a 9 to get an outside line or when you must enter codes
to access your bank’s information line).
Storing a Flash
Press the FLASH button to insert a flash while you enter a number in the Storing a Name
and Number in Memory process.
26
Memory
Dialing a Stored Number
If the number is stored in the Directory Memory,
1. Pick up the handset, or press SPEAKER or HEADSET.
2. Wait for the dial tone.
3. Press the DIRECTORY button, and use the REVIEW ꢀor ꢁbutton to find the number.
4. Press the DIAL button and the number automatically dials.
If the number is stored in the Direct Access Memory,
1. Pick up the handset, or press SPEAKER or HEADSET.
2. Wait for the dial tone.
3. Press the MEMORY location button, and the number automatically dials.
Chain Dialing
This process allows you to dial a succession of stored numbers from separate memory
locations. This is useful when you must dial several sequences of numbers, such as with
frequent calls via a telephone company long distance provider.
For example
Memory location
Local access number of long distance company
Authorization code (ID)
Long distance phone number
Using
6
7
8
1. Press the line you want.
2. Press memory location 6. (Press pause if needed.)
3. Press memory location 7. (Press pause if needed.)
4. Press memory location 8.
27
Memory
Deleting All Directory Memory
This feature allows you to clear all memory saved in the directory at once.
1. Press the MENU button.
2. Use the REVIEW ꢀor ꢁbuttons to scroll to PHONE OPTIONS
3. Press SELECT. CLEAR ALL MEM shows in the display.
4. Press SELECT.
5. Press the REVIEW ꢀor ꢁbutton to scroll to YES.
6. Press SELECT. OK is displayed to confirm all directory memory is deleted. If you want
to start over, press EXIT once to return to the previous menu level.
28
Other Information
Display Messages
The following special messages indicate the status of a message or the unit:
NO CALLS The CID memory log is empty.
UNKNOWN CALLER The incoming call does not have CID service or their service area is
not linked to yours. If UNKNOWN CALLER appears along with a
calling number, the name information for that number was not
available.
BLOCKED CALL
The caller is registered as “Private Number” and their CID
information is withheld.
INCOMPLETE DATA Caller information has been interrupted or corrupted during
transmission.
NO DATA
No CID signal has been detected, or CID service has not been
activated.
START/END
You are at the beginning or the end of the CID memory log.
Battery power level is low or battery is not installed.
Troubleshooting Guide
No dial tone
•
Check or repeat installation steps:
Make sure the telephone line cords are connected to the phone and the wall jack .
Make sure the cords are not damaged .
•
•
•
Make sure the hook switch pop s up when the handset is lifted .
Check the SPEAKER button. Is the indicator off?
Disconnect the phone from the wall jack and connect another phone to the
same jack. If there is no dial tone in the second phone, the problem might be
your wiring or local service.
29
Other Information
You cannot be heard by the other party.
•
•
Make sure the handset or headset cord is connected properly and securely.
Make sure MUTE is not turned on.
Phone does not ring.
•
•
•
Make sure the ringer is turned on.
You may have too many extension phones on your line. Try unplugging some phones.
See solutions for “No dial tone.”
Phone does not ring
Make sure Do Not Disturb is not turned on.
Incoming voice too low or none at all.
Check and adjust volume control setting.
Memory dialing doesn’t work
•
•
•
•
Make sure you program the memory location keys correctly .
Make sure you follow proper dialing sequence .
Battery LOW indicator blinks or is solid
•
The batteries need replacing or are not installed.
30
Other Information
General Product Care
To keep your telephone working and looking good, follow these guidelines:
•
Avoid putting the phone near heating appliances and devices that generate electrical
noise (for example, motors or fluorescent lamps).
•
•
•
•
DO NOT expose to direct sunlight or moisture.
Avoid dropping the handset, as well as other rough treatment to the phone.
Clean the phone with a soft cloth.
Never use a strong cleaning agent or abrasive powder because this will damage
the finish.
•
Retain the original packaging in case you need to ship the phone at a later date.
31
Other Information
Service
If trouble is experienced with this equipment, for repair or warranty information, please
contact customer service at 1-800-511-3180. If the equipment is causing harm to the
telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized service agents.
Changes or modifications not expressly approved by ATLINKS USA, Inc. could void the
user’s authority to operate this product. For instructions on how to obtain service, refer to
the warranty included in this guide or call customer service at 1-800-511-3180.
Or refer inquiries to:
ATLINKS USA, Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date this
product was purchased or received as a gift. This information will be valuable if service
should be required during the warranty period.
Purchase date ________________________________________________
Name of store ________________________________________________
32
Other Information
Limited Warranty
What your warranty covers:
•
Defects in materials or workmanship.
For how long after your purchase:
One year, from date of purchase.
•
(The warranty period for rental units begins with the first rental or 45 days from date of shipment to
the rental firm, whichever comes first.)
What we will do:
•
Provide you with a new or, at our option, a refurbished unit.The exchange unit is under warranty for
the remainder of the original product’s warranty period.
How you get service:
•
Properly pack your unit. Include any cables, etc., which were originally provided with the product. We
recommend using the original carton and packing materials.
•
”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product
is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of
first rental is also required. Also print your name and address and a description of the defect. Send
via standard UPS or its equivalent to:
ATLINKS USA, Inc.
c/oThomson
11721 B Alameda Ave.
Socorro,Texas 79927
•
•
•
Pay any charges billed to you by the Exchange Center for service not covered by the warranty.
Insure your shipment for loss or damage. ATLINKS accepts no liability in case of damage or loss.
A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
•
Customer instruction. (Your Owner’s Manual provides information regarding operating instructions
and user controls. Any additional information, should be obtained from your dealer.)
•
•
•
•
•
•
Installation and setup service adjustments.
Batteries.
Damage from misuse or neglect.
Products which have been modified or incorporated into other products.
Products purchased or serviced outside the USA.
Acts of nature, such as but not limited to lightning damage.
Product Registration:
•
Please complete and mail the Product Registration Card packed with your unit. It will make it easier to
contact you should it ever be necessary.The return of the card is not required for warranty coverage.
33
Other Information
Limitation of Warranty:
•
THE WARRANTY STATED ABOVE ISTHE ONLY WARRANTY APPLICABLETOTHIS PRODUCT. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO
VERBAL OR WRITTEN INFORMATION GIVEN BY ATLINKS USA, INC., ITS AGENTS, OR EMPLOYEES
SHALL CREATE A GUARANTY OR IN ANY WAY INCREASETHE SCOPE OFTHIS WARRANTY.
•
REPAIR OR REPLACEMENT AS PROVIDED UNDERTHIS WARRANTY ISTHE EXCLUSIVE REMEDY OF
THE CONSUMER. ATLINKS USA, INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROMTHE USE OFTHIS PRODUCT OR ARISING OUT OF ANY BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY ONTHIS PRODUCT.THIS DISCLAIMER OF WARRANTIES AND
LIMITED WARRANTY ARE GOVERNED BYTHE LAWS OFTHE STATE OF INDIANA. EXCEPTTOTHE
EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ONTHIS PRODUCT IS LIMITEDTOTHE APPLICABLE
WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty:
•
Some states do not allow the exclusion nor limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts so the above limitations or exclusions may not
apply to you.
•
This warranty gives you specific legal rights, and you also may have other rights that vary from state
to state.
If you purchased your product outside the USA:
•
This warranty does not apply. Contact your dealer for warranty information.
34
Index
Display Contrast 14
Display Language 11
Display Messages 29
Do Not Disturb 20
A
L
Accessory Order Form 37
Limited Warranty 33
Local Area Code 13
B
E
M
Base Layout 6
Equipment Approval
Information 2
Making Calls with the
Handset 16
C
Making Calls with the
Optional Headset 16
Making Calls with the
Speakerphone 16
Manually Setting the Date
and Time 11
F
Call Alert Tone 13
Call Timer 18
Call Waiting Caller ID 24
Caller ID (CID) 22
Chain Dialing 27
Changing a Stored Name or
Number 26
Conference 20
Flash 19
Flash Time 12
H
Mute 18
Hold 19
Hour Format 12
P
Connections and Setup 6
Parts Checklist 7
Placing a Call on Hold 19
Pre-Dialing Telephone
Numbers 18
Programming the Telephone
11
I
D
If You Did Not Program
Your Local Area Code
in the Setup Menu 24
If You Programmed Your
Local Area Code in the
Setup Menu 23
Important Information 2
Important Installation
Information 7
Data Port 10
Deleting a CID Record 23
Deleting All CID Records 23
Deleting All Directory
Memory 28
Dialing a Stored
Number 27
Dialing Back 23
Direct Access Memory &
Installation 7
Directory Memory 25
Installing the Phone 8
Interference Information 2
Introduction 5
35
R
S
T
Receiving and Storing CID
Records 22
Receiving Calls with the
Saving CID Records to
Memory/Phone
Telephone Basics 16
Telephone Jack
Directory Memory 23
Requirements 7
Handset 17
Service 32
Troubleshooting Guide 29
Receiving Calls with the
Optional Headset 17
Receiving Calls with the
Speakerphone 17
Redial 19
Regional Area Codes 14
Speakerphone, Handset, and
Headset Volume 20
Storing a Flash 26
Storing a Name and
Number
V
Voice Mail Access Codes 15
Voice Messaging 21
Volume 19
in Memory 25
Removing a Call
from Hold 19
Restoring the Defaults 15
Storing a Pause 26
Storing the Last Number
Dialed 26
Reviewing CID Records 23
Summary Screen 22
Reviewing Stored Names & Switching Between the
Numbers 25
Ringer Volume 20
Speakerphone,
Handset, and
Headset 17
36
Accessory Order Form
To Order
To place your order by phone, have your Visa, MasterCard or Discover Card ready and call the toll-
free number listed below.
Use this number only to place an order for accessory items listed on this order form.
1-800-338-0376
To place your order by mail, detach and mail the completed order form with credit card information,
money order or check in US currency (made payable to Thomson multimedia Inc.) to the following
address:
Thomson Inc.
Mail Order Department
PO Box 8419
AC power converter
Headset
Ronks, PA 17573-8419
Charge your order on your VISA,
MasterCard, or Discover Card by
filling in below
5-2495
5-2425
USE YOUR CREDIT CARD
®
IMPORTANT: Copy complete account number
from your VISA card
Part No.
Price Qty
$20.85
Total
Description
My card expires:
AC power converter
Headset
5-2495
5-2425
s
r
r
TM
IMPORTANT: Copy complete account number
from your MasterCard
$19.95
Copy Number
above your
name on
My card
expires:
MasterCard
Prices are subject to change without notice.
IMPORTANT: Copy complete account number
from your Discover Card
$_______
Total Merchandise.................................................................
Sales Tax...................................................................................
$_______
My card expires:
We are required by law to collect the appropriate
sales tax for each individual state, county, and
locality to which the merchandise is being sent.
AUTHORIZED SIGNATURE
(Credit card order will not be processed without signature)
Print or type your name and
address clearly.
A complete and correct
order will save you days
of waiting.
5.00
$_______
Shipping and Handling........................................................
Total Amount Enclosed........................................................
Use VISA, MasterCard, or Discover Card preferably.
Money order or check must be in U.S. currency only.
No COD or CASH.
$_______
Name:
Street:
Apt:
City:
State:
Zip:
Daytime phone number:
Please make sure that both sides of this form
have been filled out completely.
All accessories are subject to availability.
Where applicable, we will ship a superseding model.
•
•
•
Allow 4 weeks for delivery.
All accessories are subject to availability.
Prices are subject to change.
ꢀ
37
Visit the RCA web site at www.rca.com
Please do not send any products to the Indianapolis address listed in this manual or
on the carton. This will only add delays in service for your product.
ATLINKS USA, Inc.
101 West 103rd Street
Indianapolis, IN 46290
©2003 ATLINKS USA, Inc.
Trademark(s)® Registered
Marca(s) Registrada(s)
Model 25202
TOCOM 16211370 (Rev. 0 E/S)
03-43
Printed in China
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